Overview

Spa facilities use substantial volumes of water every day, and even small inefficiencies can quietly turn into five-figure losses. This case study showcases how proactive monitoring across two anonymised spa sites helped identify hidden waste, reduce costs, and significantly improve operational control. These examples demonstrate what a typical spa operator can expect when water consumption is monitored continuously, with intelligent alerts and data-led insights.

Spa A – Night-Time Water Loss Identified and Reduced

Problem Detected

Proactive monitoring revealed that the spa was consistently using water through the night, even when all guest-facing services were closed.

The graph confirmed:

 • Stable zero or near-zero consumption should have been expected overnight
• Instead, consumption persisted at hundreds of litres per hour
• This indicated unresolved internal losses or excessive use from equipment, pipework or fixtures

Spa A takeaway:
Proactive monitoring surfaced a pattern that would never have been visible to on-site teams. Night-time water loss was corrected, saving thousands per year and improving system efficiency.

Spa B – 80% Reduction in Excess Water Use, Saving Over £80,000

Problem Detected

A consumption review showed that a large proportion of total water use was classified as constant usage — water being lost continuously rather than used by guests or operations.

 Analysis revealed:

 • Excess water loss was accounting for over 80% of total consumption
• Weekly water loss exceeded 1,000 m³ during peak periods
• Annualised, this equated to a potential waste cost of £80,000+

Resolution

With the problem now visible, the spa’s management team took action to get the relevant repairs done. 

Impact

• 80% of excessive water use eliminated
• Equivalent to £80,000 in avoided annual cost
• Consumption profile returned to expected levels
• Spa reduced environmental impact and improved sustainability credentials
• Monitoring now provides ongoing assurance

Spa B takeaway:
Most of the spa’s water consumption was invisible waste. Monitoring transformed this into a controlled, optimised system, producing one of the largest savings recorded in a spa environment.