The Challenge

Routine proactive monitoring identified a sudden and sustained increase in water consumption at a cemetery in the North-east of the UK. Flow rose to approximately 300–320 litres per hour, indicating a worsening leak.

The issue was identified within five hours of occurring, allowing the customer to quickly isolate the water supply and prevent further water loss.

The Solution

Working with the customer, Demeter used the consumption data to identify the abnormal flow and alert the site team to the issue.

The customer was able to turn off the water supply, while Demeter arranged for the leak to be located and repaired within 48 hours. The source of the leak was identified and repaired, allowing the building to return to normal operation within two days of the leak being detected.

The Results

• Leak identified within 5 hours of occurring
• Flow reached approximately 300–320 litres per hour
• Water supply isolated to prevent continued loss
• Leak located and repaired within 48 hours
• Potentially thousands of pounds in water costs avoided

The Outcome

The graph shows the sudden increase in constant flow, followed by a sharp reduction to near zero once the water supply was isolated and the leak repaired.

This demonstrates the value of proactive monitoring in detecting unexpected changes quickly. By identifying the leak within hours, the customer was able to take immediate action, significantly limiting water loss and disruption.